At VAPEKAI, we’re here to make your vaping experience as seamless and enjoyable as possible. Our FAQ section is designed to answer the most common questions about our products, services, and policies. Whether you're a new vaper or a seasoned enthusiast, you’ll find everything you need to know about ordering, delivery, returns, and more.
Browse our website, add items to your cart, and checkout securely. You’ll receive an order confirmation via email.
By law, vaping products can only be sold to individuals aged 18 or over. We use secure age verification during checkout and may require ID on delivery.
Orders are processed in 1-3 business days, with delivery typically within 3-6 business days. Tracking details are provided upon dispatch.
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Coils typically last 1-2 weeks, depending on usage. Replace them if you notice reduced vapor or a burnt taste.
Unopened and unused items can be returned within 14 days. For faulty items, contact us within 48 hours of receipt for assistance.
We offer refunds for unopened, unused items returned within 14 days of purchase. Faulty products may also be eligible for a refund or replacement upon inspection. Please see our full Returns Policy for more details.
We accept major debit/credit cards, PayPal, and other secure payment options.
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